---
description: >-
  When you rent a machine, you have the option to leave a rating and review
  based on your experience. Here's how it works:
---

# Rate and Review Machines

### Leaving a Rating and Review

After you end a machine rental, you'll be prompted to rate your experience. This includes:

* **Star Rating (1-5 stars)**: Choose a star rating that best reflects your experience.
* **Review Title**: Provide a brief title for your review.
* **Review Message**: Share your thoughts about the machine—what you liked or disliked. The message has a 500-character limit.
* **Category (Optional)**: Select a review category that best fits your feedback, if applicable.

The review process is optional and can be skipped when the rental is completed. You can also leave a review for past rentals anytime through the **Audit** section in your **Account Settings**.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdOMBo25ETnu3QlagzXqTssj1gxqY13PpUXHFzY-7WWzIJPNCNEzueFWb7jTESodYZrec-McO8GLcBWd_ftn6Wcrp3TLMLrkcET-DmX8HmfG0Q9fhTcVUe6g9ttKBBvxVts4W5aHA?key=7D7VPWlsUr9SkcVStfkcRbY0" alt="" width="563"><figcaption></figcaption></figure>

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXeTsbel8ReKhzavF5vj0pWRQg0VHlgQi2n5Yzhil5e8jaMDJjAl_5C3kn5VeUDnnVcnQi-Zo1N9GGXrumgUloHFWRKUgbap2iXVVI23X8mDi4UoznNktf0IBSVoEEyzVlIPdPKFlQ?key=7D7VPWlsUr9SkcVStfkcRbY0" alt="" width="563"><figcaption></figcaption></figure>

### Review Submission

Once you submit your review:

* The review and star rating will be visible to other users.
* The machine owner will receive an email notification (if enabled) to inform them of the review and any feedback shared.

### Accessing Machine Reviews

To view reviews for a specific machine, follow these steps:

1. Go to the **Machine Rental List**, or **Audit** to access past rentals.
2. Click on the blue **Machine ID** of the machine you're interested in.
3. You'll land on the **System** tab, where you can view hardware and software specs. Next to it, there's a **Review** tab—click it to see all ratings and reviews for the machine.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcRAdPs-IessAVe-nqnigQqtTcPnAD6Sk6hYGZamHEW6f3-OTSftoXsidYxUNIz3g5RmfA5aDarcT4ttv5XzgjDtDuSXyVIp3mU501VHyz5_OcBzR1L1IZltOKwhnqP6HACx9oVOw?key=7D7VPWlsUr9SkcVStfkcRbY0" alt="" width="563"><figcaption></figcaption></figure>

### Machine Rating and Reviews

In the **Review** tab, you’ll find:

* **Machine Rating**: An average star rating (rounded to one decimal) based on all reviews.
* **Rating Distribution**: A bar chart showing how many ratings were given for each star level (1-5 stars).
* **Customer Reviews**: A list of reviews for the machine, showing:
  * Reviewer's username
  * Date and time of the review
  * Review title and message
  * Star rating and category (if selected)

You can **upvote** or **downvote** reviews to indicate whether you found them helpful. Additionally, you have the option to **report** reviews if you believe there is an issue. Reports are reviewed by the FluxEdge team, and we may take appropriate action, including removing reviews, if the report is deemed valid.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdwa1QysM5ckEqT8cdSJrm0x2Ai9vgDUSJE-bm7vZlfiky5cug1Zc2eYyjXWTATLgF8hNlQ4qLfcByYvT6GOSI8MngQkFox9N4ICfgwXwgjpr_PPC_nqQJaaEFicK1e0-AQkeCb?key=7D7VPWlsUr9SkcVStfkcRbY0" alt=""><figcaption></figcaption></figure>

### Editing or Deleting your Own Review

If you’ve left a review for a machine, you can edit or delete it at any time.

<figure><img src="https://583929853-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnzPqcTYVqEXdlkH4ny7g%2Fuploads%2FyczHNX5UE5keduhxEbaq%2Fimage.png?alt=media&#x26;token=9225ff98-6dcc-4d8e-80c8-b07c724137e5" alt="" width="563"><figcaption></figcaption></figure>
